Mohamed Olow

24512 108th Ave SE Kent,WA 98030

Mobile: 206-434-6387, E-mail: M.olow_24@yahoo.com

SUMMARY

Talented Customer Service Representative with four years of experience. Possess excellent

customer service skills providing the best customer experience. Also have strong computer skills

providing fast and efficient assistance. Effective communicator with an extensive exposure to

supporting customers.

KEY SKILLS & COMPETENCIES

• Ability to communicate effectively with a wide range of customers

• Dealing with face to face customers

• Strong collaborative skills and excellent communication skills

• Ability to work in a team oriented environment

• Organized and able to multitask and prioritize workload, and adapt to new processes and

procedures in a fast paced environment

PROFESSIONAL EXPERIENCE

Drive Tester

Alcatel Lucent Seattle, WA

• Troubleshooting related device and tool issues on site as required.

April 2014- Present

• Monitor the real time performance of the testing, ensuring data collected is accurate and

the test runs smoothly

• Manage resulting log files which can include reviewing for accuracy, content, postprocessing

and uploading to central server

• Collected logs using QXDM or JDSU or Nemo Tools

Drive Tester

December 2012 -March 2014

LCC International Seattle, WA

• Knowledge in Accuver XCAL-MO2, Ascom MTP4, Swissqual

• Perform testing at cellular site using XCAL.

• Knowledge of the basic of the GSM, WCDMA, LTE networks.

• Testing new network capabilities and detection of network problems.

Sales Representative

T-Mobile USA Auburn, WA

• Build customer confidence of customers by making the store experience interactive,

engaging and reassuring.

• Maximize customer experience by "solving the whole problem" (as opposed to pushing

products).

October 2009 - November 2012

• Make the most effective use of store displays and interactive devices for each of your

customers.

• Use your time well, even when not serving customers.

• Keep abreast of the rapidly evolving T-Mobile technology.

• Develop positive customer relationships.

Security Officer

Andrews International, Tukwila, WA

• Patrol industrial and commercial premises to prevent and detect signs of intrusion and

ensure security of doors, windows, and gates.

• Answer alarms and investigate disturbances.

• Monitor and authorize entrance and departure of employees, visitors, and other persons to

guard against theft and maintain security of premises.

• Write reports of daily activities and irregularities, such as equipment or property damage,

theft, presence of unauthorized persons, or unusual occurrences.

• Call police or fire departments in cases of emergency, such as fire or presence of

unauthorized persons.

• Circulate among visitors, patrons, and employees to preserve order and protect property.

EDUCATION

• Diploma, Kentlake High School, Maple Valley, WA - Graduated 2007

• Associates of Arts, Highline Community College, Des-Moines, WA - Est. Graduation

date – June 2013

• Bachelors, Business Management, Central Washington University, Des-Moines, WA -

Est. Graduation date – June 2015

• ACTIVITIES

• Bridging the gap, Nonprofit computer giveaway

3 Years

• Service the low-income sector by refurbishing unused computers and offering them at no

cost.

• Responsible for the refurbishing of 80 computers employed various strategies to ensure

all computers were released above standard. Volunteered annually.

PROFESSIONAL REFERENCES

Upon request

August 2007- October 2009